Frequently Asked Questions

How do I place an order?

Select available products and pack sizes, add them to the cart, enter accurate delivery details, review the total, and choose one of the payment methods offered at checkout.

Where do you deliver and what does it cost?

We serve India, subject to supported Indian PIN codes. Any delivery fee, discount, tax and final amount are displayed before you confirm the order. Free delivery applies only when shown for that order.

Can I cancel an order?

Request cancellation before packing or dispatch. Once an order has progressed beyond that stage, cancellation may not be available.

When can I request a replacement or refund?

Report a damaged, spoiled, expired, missing, incorrect, materially different or genuinely defective item within 24 hours after delivery and provide the requested evidence. An approved refund is generally initiated within 5-7 business days after verification.

What if money was deducted but the order was not confirmed?

Send support@vitabite.store the available order number, UTR or transaction ID, payment time and a screenshot so the payment can be verified. Never send a PIN, OTP, CVV or password.

Does the site use cookies or advertising measurement?

Yes. Essential storage supports site features, and Google advertising or analytics tools may measure visits and conversions according to site settings and your cookie choices. See the Privacy Policy for details.

How can I contact support?

Email support@vitabite.store or call 7428730894 during 9:00 AM to 9:00 PM, all days. Include the order or transaction reference when relevant.